Latticework Support
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Articles
Recent activity by Latticework Support-
Why am I getting a 401 error on Customer Portal and/or Central Control and Monitor?
If you see a 401 error saying that you are not authorized when attempting to view camera feeds, please check if you are using a supported browser and that you have the correct permissions. Contact ...
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Where can I submit feedback?
Thank you for being a user of VAISense! If you have any suggestions, feedback, or feature requests, please post a comment in our community topic: Feature Requests.
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VAISense Security Release Notes
____________________________________VAISense Security 3.8.3Bug Fixes and Enhancements:Disable to select AI source stream setting. Notes for Users: CompatibilityAmber OS: 0.12.12 degirum-server: 0.1...
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PRO Tools Release Notes
Pro Tools: 2.2.507/10/2026New FeatureAdd VAISenseAnywhere to fulfill VAIsense Cloud forwarding use.Bug fixed and EnhancementPick up some features from 2.2.x. (No Recommend to show to end user)Pro T...
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Amber OS Release Notes
Amber OS: 0.14.4 Release Date: 2026/8/28Release notesBug fixed & Improvements Refined the setup flow of the Initial Wizard . Strengthened the password rule for setting the administrator password....
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Adding Cameras To VAISense
How to video to teach you to Add Cameras To VAISense.
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Customer Portal Setup (for Amber OS versions prior to 0.12.x)
How to video on Customer Portal Setup
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AmberCloud Account Creation
Here is a short video on AmberCloud Account Creation
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What is AmberCloud?
The combination of Amber & AmberCloud forms your own Personal Hybrid Cloud. AmberCloud account is a proprietary central cloud service used to provide user identity management and routing services. ...