Latticework Support
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Articles
Recent activity by Latticework Support-
Why am I getting a 401 error on Customer Portal and/or Central Control and Monitor?
If you see a 401 error saying that you are not authorized when attempting to view camera feeds, please check if you are using a supported browser and that you have the correct permissions. Contact ...
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Where can I submit feedback?
Thank you for being a user of VAISense! If you have any suggestions, feedback, or feature requests, please post a comment in our community topic: Feature Requests.
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VAISense Security Release Notes
____________________________________VAISense Security 3.8.3Bug Fixes and Enhancements:Disable to select AI source stream setting. Notes for Users: CompatibilityAmber OS: 0.12.12 degirum-server: 0.1...
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PRO Tools Release Notes
Pro Tools: 2.2.507/10/2026New FeatureAdd VAISenseAnywhere to fulfill VAIsense Cloud forwarding use.Bug fixed and EnhancementPick up some features from 2.2.x. (No Recommend to show to end user)Pro T...
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Amber OS Release Notes
Amber OS: 0.13.607/01/2026New Feature Optimized package size displays in Package Manager for clearer information. Please install the lwaiapi via Package Manager to enable the AI feature. Amber OS ...
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Adding Cameras To VAISense
How to video to teach you to Add Cameras To VAISense.
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Customer Portal Setup (for Amber OS versions prior to 0.12.x)
How to video on Customer Portal Setup
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AmberCloud Account Creation
Here is a short video on AmberCloud Account Creation
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What is AmberCloud?
The combination of Amber & AmberCloud forms your own Personal Hybrid Cloud. AmberCloud account is a proprietary central cloud service used to provide user identity management and routing services. ...
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What is Amber iX?
The Amber iX app for iOS and Android lets you safely and effortlessly access and share your files, photos, videos, music, and memories from anywhere. The Amber iX Desktop app can be used to do the ...